Why does TRIS look so different?

TRIS has been updated to add new features to help DBHDID provide the best service to the public.

The functionality you're used to still exists and looks the same as before. The expansions to the site will look more modern but will still be part of the same system.

How do I create a new user?

Under the admin tab, navigate to User Management.

We recommend double-checking that a user doesn't already exist in the system by searching with their first and last name or email address before creating a new account.

Below the search fields, the Add User button will take you to a screen to fill out the required fields for signing a user up. Unless a field is marked as required, the user can add it when they complete their account information. The admin creating the account will be in charge of selecting the username for the person in question, so make sure it's one that the user will be able to remember. We recommend firstname.lastname (ex: john.smith). If a username exists in the system already, alternatives will be suggested.

A confirmation will be sent to the email provided. There, the user will be able to access a link to set up the rest of their account.

How do I give someone credit for attending a training session?

Under the Training Provider tab, select Assign Credit. Then, use the dropdowns to choose the training provider, curriculum, and/or date range to find an existing training. If you need to, you can also create a new training session by selecting the organization, curriculum, and training dates as well as providing the required supporting documentation.

Participants can be added by hitting the search button and looking for an existing user's account. We recommend searching for the user to make sure if an account exists for that person before creating a new one.

For each participant, fill out the fields and click the Assign Credit button. Once you have recorded all of the attendees, you can finalize a training. If absolutely necessary, a training can be unfinalized so participants can be added or removed if someone was added or not as a mistake.

How can I tell if a user is able to take an exam?

Training providers can go to CPSS Exam Signup under the Training Provider tab. After searching for a user, they can see the status of the person's application. If the user is eligible, a green button will appear allowing the training provider to unlock the exam for the applicant.

If you believe that a person is supposed to be eligible for the exam but the exam does not have the option to be unlocked, check to make sure that they have completed their account information, watched the introductory video, and checked 'Yes' to the agreement to use the system appropriately and in alignment with state policy and law. You can also check that the training attended has been finalized and that the user has completed all stages of the application process. If none of these suggestions fix the problem, please reach out to an administrator to help determine the best solution.

Help! I had an internet issue during my exam and can no longer continue it!

We're sorry for the inconvenience-- if this type of issue occurred, please try not to worry. This will not count against your 3 exam attempts. The system should detect the issue and note it down for you. It may take until the next business day for the information to show up on your home page as an errored-out attempt and for the exam to be unlocked again.

If the exam does not unlock again within 24 hours, please reach out to our admin team to get the issue resolved for you.